The ombudsman receives your report, reviews it and forwards it to the teams responsible, replying at the end of the review.
The ombudsman acts according to the contract, the terms of use and the other commitments established with you. Each report is reviewed against those documents and forwarded to the team responsible for the reply.
The ombudsman is a channel for you to submit suggestions, praise, requests, complaints and reports of misconduct. The ombudsman receives each submission, reviews it, provides guidance, forwards it to the teams responsible for handling or investigating it, replies to you and closes the case.
Within 3 business days an Ombudsman representative will be in touch.
Yes. You can attach a text document, an image, a spreadsheet, a PDF file, audio and video.
When you submit a report, the case is assessed to identify the best way to handle it. The ombudsman may reply to your report; ask you to add more detail; provide guidance; or forward it to the internal team responsible for solving the matter, or to another body, depending on the case. You will always be kept informed of the path taken.